We offer free and discreet worldwide shipping. All Prices Include VAT and Customs Fees. We can ship to the following destinations: USA, Canada, Japan, Hong Kong, Mainland China, EU, Russia, UK, Australia (customs clearance required).
But due to import laws, we do not ship to the following destinations: Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, Brazil or South Korea.
Track your order as follow:
International Express – FedEx : https://www.fedex.com
International Express – UPS: https://www.ups.com
With providing the most effective solution as our goal, if you have any problems, please email us at [email protected].
We use anti-pressure skin material, the doll's skin is hard to produce the pressure marks. If it do happens, please release the pressure for a while, it will recover by itself. If it isn’t recovered for a while, please use some warm wet towel covering the pressure marks area for a while and do it repeatedly, this will help remove the pressure marks.
1. Avoid scratching with sharp objects such as nails, so as not to damage the doll's skin.
2.Do not pose high difficulty movements arbitrarily. If the doll is not used for a long time, please pose the doll as you first receive it and put it in package.
3.Place a non-color fading cloth underneath the doll when you pose her so as not to stain or accidentally damage the doll's skin.
4. Place a soft cushion underneath when you kneel down the doll or let the doll do eldow supporting postures so as not to damage the doll's skin due to excessive force.
5. If you scratch the skin of the doll carelessly, please repair it with the glue made by our company. Due to airline restriction, we are not able to ship the glue with the doll. Please buy individually if you need them. Please contact customer service for specific repair methods.
6.Clean the private parts before and after each use, dry the doll with towel, and then powder the doll with talcum powder.
7. Avoid direct sunlight bath for a long time which will shorten the lifespan quick.
8. Avoid drying the doll with hair drier. It might damage the doll skin due to high temperature.
9. If the the doll is out of package for a long time without any covering protection, there might be dust over the body. Please clean with normal temperature water and some bath dew or other commonly used human cleaners. After cleaning, dry the doll. Then powder the doll with talcum powder. After that the doll skin will be smooth and realistic to touch.
10. When cleaning the doll, please do not wet the neck joint, so as not to rust and affect the later use.
11. When you dress the doll, make sure that the clothes do not fade. If the clothes are with deep color, please wash and dry even if the clothes do not fade at the moment. If you inadvertently color the doll’s skin, please use the special color cream, smear it at the coloring point, set it a moment, the color will fade, and then apply repeatedly until the color disappears.
12. If the doll will be unused for a long time, it is recommended to pack the doll. First cleaning the doll, then powder it, finally wrap it with a non fading blanket and put it in a package. Try to lay the package at a cool and dry area.
13. For short-term storage, You can hang up the doll's body if you have bought the hook with the doll
We provide three payment methods, they are Credit card, Bank Transfer, and Paypal.if you would like to pay via paypla,please contact us at [email protected]
The possible reasons are as follows:
Reason 1: incorrect account/billing details(card number, expiration date, billing zip code, CVV/CVC),please check again.
Reason 2: The bank card has a limit, please contact your bank.
Reason 3: The payment system is busy and caused an error. Please try again later. This is very important. Of course, you can choose other credit card payment methods.
If the problem is not resolved, please use bank card transfer or paypal to pay, thank you.
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