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Return & Refund Policy

For the sex dolls we sell, we promise that the products are of high quality and there is no quality problem. Each doll is completed in accordance with strict production requirements. Before delivery, we also conduct multiple quality inspection procedures on the dolls to ensure that the dolls we send are in full compliance with your requirements. Therefore, under normal circumstances, your sex doll does not enjoy the return service.

Conditions that conform to the return:

  • The dolls received does not conform to your order. This will not happen, because the dolls we sent to you were made according to your requirements.
  • The dolls received is damaged or defective, which may be caused by improper transportation and usually will not happen, because we use the strongest packing method to ensure that the doll will not be damaged during transportation.

In order to let you have the best doll, we strictly control the manufacturing process of the doll, and double check before delivery. When you receive your sex doll, be sure to check the doll carefully to make sure it is in good condition. If you find any quality problem caused by non-human factors such as breakage, please take a good picture, don't use it, and contact us at service@uloversdoll.com. It has been confirmed that there is a quality problem with the product. We will return or replace the other doll.

Allow 14 days (14 days or more) after signing to apply for a return.

* We will not refund you for any reason other than damage on arrival.

Order Cancellations: If you want to cancel the order after you pay successfully, please be sure to contact us as soon as possible. We will help you cancel after we receive the information. After we start manufacturing, the order cannot be cancelled, because each doll is customized according to customer requirements.