At Uloversdoll, we know that buying a sex doll is not just an ordinary purchase, but also a personal and important expectation. For this reason, we specially provide an optional shipping protection service, so that you can wait without worry from ordering to receiving the goods.
This service is supported by our partner Xcotton. Once you check this service, you can get full protection for your order during transportation - including unexpected situations such as package loss, damage, and misdelivery.
Whether it is the uncertainty of overseas transportation or the additional risks of high-value items, Shipping Protection will provide you with a "safe channel", with quick response, clear compensation, and simplified processes when problems arise, so that every Uloversdoll customer can enjoy a reliable and considerate service experience.
How It Works
When shopping at Uloversdoll.com, you can easily add the Shipping Protection service during the checkout process to add an extra layer of peace of mind to your order. Simply click on the "Shipping Protection" button on the shopping cart page to enable the service. Once enabled, your order will enjoy full shipping security.
Step 1: Choose What You Love
Take your time browsing our dolls and accessories. Found the one you like? Great! Just pick your options and hit “Add to Cart.”
Step 2: Add Shipping Protection
At the bottom of your cart, you’ll see a “Shipping Protection” option. Don’t worry — it’s already turned on! We’ve added it to your order for free to make sure your package arrives safely and stress-free.
Step 3: Check Out with Peace of Mind
On the checkout page, you’ll see Shipping Protection listed with your order. Just click “Continue to Checkout” and complete your payment. Once your payment goes through and your package ships, your protection kicks in automatically.
Coverage Details
Loss Coverage
- Domestic Orders: If your package is shipped from a local warehouse and is not marked as "Delivered" by the carrier within 30 days of shipment, it will be considered lost.
- International Orders: If your package is shipped from an international location (such as our factory in China) and is not marked as "Delivered" within 60 days of shipment, it will be treated as lost.
- Marked as “Delivered” but Not Received: If the tracking shows "Delivered" but you did not receive the package, it may still qualify as lost—as long as you can provide sufficient proof of non-receipt (e.g., security footage, police report, or courier investigation result).
In any of these cases, we will offer a replacement or a refund, up to the original purchase price of the product.
Delay
Domestic Shipment at the destination: if it is not received within 10 days after departure, it will be considered as delayed delivery;
International shipment: if it is not delivered within 30 days after departure, it will be considered as delayed delivery
The delayed order will be compensated 5 USD/order.
Damage Protection
If your item arrives damaged due to shipping, we will either replace the product or issue a refund. The maximum compensation will not exceed the original purchase price.
Delivery to the Wrong Address
If your package is delivered to an incorrect address not matching the one provided in your order, we will refund any fees incurred to correct the delivery, once the claim is reviewed and approved.
How to File a Claim
If your package is lost, damaged, or misdelivered, please follow the steps below to submit a claim:
Step 1: Submit Your Claim
You can file a claim by visiting the Xcotton Support Center or by emailing us directly at [email protected].
Claim Submission Deadlines
- All claims must be reported within 90 days of the order date.
- For lost packages: If the package has not been marked as “Delivered” by the courier, the claim must be submitted within 90 days of the order date.
- For packages marked as “Delivered” but not received: Claims must be submitted within 7 days from the tracking update marked as “Delivered.”
- For damaged packages: Claims for damage must be made within 7 days of the “Delivered” update from the courier.
- For misdeliveries: Report immediately once the issue is noticed.
Canceling Shipping Protection
- Before Shipping: If your order has not yet shipped, you may contact our customer service team to cancel the Shipping Protection. In this case, a full refund for the protection fee will be issued.
- After Shipping: Once your order has been shipped, Shipping Protection cannot be canceled or refunded.
Why Choose Shipping Protection?
Shipping Protection is a smart way to safeguard your purchase. Here’s why it’s worth it:
Peace of Mind
If your package is lost, damaged, or stolen, we’ll replace your item or issue a refund—ensuring your satisfaction and eliminating the stress of unexpected delivery issues.
Hassle-Free Claims Process
No complicated forms or red tape. With Shipping Protection, filing a claim is simple and straightforward, helping you get a replacement quickly and easily.
Porch Theft Coverage
Worried about package theft? Shipping Protection helps protect against porch piracy, so your order is secure—even after it’s marked “delivered.”
Get Protected Instantly!
Add Shipping Protection to your order for a worry-free shopping experience. If anything goes wrong during transit, we’ve got you covered—every step of the way.